Books Online: Now you see them – now you don’t!
“Last week we were made aware that a number of unacceptable titles were appearing on our website through the Kobo website that has an automated feed to ours. This is an industry wide issue impacting retailers that sell self published eBooks due to the explosion of self publishing, which in the main is good as it gives new authors the opportunity to get their content published. However we are disgusted by these particular titles, find this unacceptable and we in no way whatsoever condone them.
“It is our policy not to feature titles like those highlighted and we have processes in place to screen them out. We offer over one million titles through our eBooks partner Kobo, many of which are self-published titles. Due to the massive amount of self publishing a number of these titles have got through the screening process.
“We are taking immediate steps to have them all removed. While we are doing this we have decided to take our website off-line to best protect our customers and the public. Our website will become live again once all self published eBooks have been removed and we are totally sure that there are no offending titles available. When our website goes back online it will not display any self published material until we are completely confident that inappropriate books can never be shown again.
“We sincerely apologise for any offence caused.”
“What should have shown as a surge of sales, as the book peaked, never appeared on the royalty reports. The author was suspect. She contacted Ingram directly, only to be informed that they were not supposed to reveal information to an author directly. So, the Indie publisher, AgeView Press made the call. Ingram showed 16 copies of the book ordered through their system total since May. Those sales never showed on the June or July royalty report. The author filed formal complaints with Createspace customer service, but received only canned letters in response explaining that indeed there was an issue with reports in Expanded Distribution and it was being investigated. Advice to the author from Createspace? Please be patient.”
“Due to the print on demand status of Createspace books, sometimes they are one or two books ahead. Thus even though your book was printed in one month, but sold in another, a royalty might actually show up in the prior month for that sale. What???
“No one expects to get rich off of writing a book. Few and far between experience the Oprah Bookclub golden orbs of success. But how are authors to trust a system, happy to take their money for assisting to create and publish a book, which does not thoroughly, detail accurate sales?”