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Ingram has long been thought of as the book industry’s quintessential middleman, distributing publishers’ books and other products to thousands of accounts. But over the past five to 10 years, the company has invested tens of millions of dollars to become what Skip Prichard, president and CEO of the Ingram Content Group, called the “centerspoke” of an industry in transition. To meet its mission statement of “helping content reach its destination,” Ingram’s strategy is to offer publishers whatever services they need to operate more efficiently.