Nick Popio has posted on Lulu’s blog today about a new initiative by the Lulu development team. They have launched Lulu Lens.

“Last week we decided to try something new, and actively talk to our users about what we’re discussing internally. To get your feedback I posted to the forums and asked, “What would you like to see more of in the Lulu Community?” We’ve received some great responses so far, and I encourage everyone to continue participating. This gave us the great idea of having a weekly post called the Lulu Lens which asks you for your opinion on a specific topic. Of course, we won’t be able to do everything, but we will be listening to you more and taking your feedback into account.

Each week, we will be posting a new topic, and looking for your feedback so we can gather data and make decisions based on what you have to say.

This week, we want to know: What trim size not currently available on the site would you like to see us offer?”

http://lulublog.com/2009/06/19/lulu-lens-what-trim-size-do-you-want-to-see/

This is the first initiative by Lulu which suggests the recent criticism about changes to Lulu’s services may indeed be starting to strike a chord with the successful DIY publisher’s heads of state. While Lulu have had their forum for authors for many years – forums sometimes can be simply talking shops like a committee of donkeys designing the perfect horse. Laudable, but like the lone voice in the forest – never heard.

Time will tell. The questions may be a-commin’, but are the answers?